NTT West will release a new service in October called “IT System Omakase Concierge” to support IT system managers at SMEs.
This service is aimed at IT system managers at SMEs who face diversifying IT issues such as a chronic labor shortage, a shift to cloud computing, and security measures, and offers a comprehensive range of services including “reducing IT operation workload,” “promoting DX by visualizing the actual state of work,” and “strengthening internal threat countermeasures.” A specialized team will respond to IT inquiries from employees, such as not knowing how to operate a computer after an OS upgrade or not being able to set up a printer, via phone, chat, or remote tools. In addition, by understanding the company’s ICT environment through an ICT environment survey and creating and visualizing a maintenance manual, it will enable rapid response in the event of a breakdown or repair.
Measures against internal threats will also be strengthened, such as controlling unauthorized use of USBs, controlling the use of apps, and acquiring operation logs. The update status of the OS and antivirus software can also be visualized, allowing security risks to be identified and addressed in advance.

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