A demonstration project has been launched to link the AI ​​counseling function of “Ri Compass” developed by NIHON KAJO Publishing with the “Metaverse Government Office” provided by Dai Nippon Printing (DNP) to provide a consultation service for residents staffed by AI counselors with specialized knowledge.

In this demonstration project, AI counselors equipped with the AI ​​counseling function of Ri Compass will be placed in the “Metaverse Government Office” provided by DNP for seven municipalities to provide consultation services such as “marital problems” and “children’s problems due to parental discord.”

The project will verify whether the realization of “sympathetic AI counselors” available 24 hours a day, 365 days a year will lead to improved access to government services for residents as part of the DX of consultation services.
The specialized AI of “Ri Compass” provides information and sorts out the concerns of the person seeking advice, and the privacy protection function unique to the “Metaverse Government Office” and the AI ​​counselor’s facial expressions and other emotional expressions combine to create a space where people can feel comfortable and comfortable consulting. In addition, the study will examine the feasibility of creating a “sympathetic AI counselor” that reduces the psychological resistance of the person seeking advice by examining the learning data, analyzing consultation trends, and the AI ​​counselor’s responses to the consultation.

In recent years, the number of consultations from citizens to public institutions using SNS and other means has been increasing, and the demand for consultation support by the government has been confirmed.

In particular, when it comes to consultations about “divorce,” there is an issue that it is difficult to consult a third party because people do not know where to go for advice or do not want others to know about it.

NIHON KAJO Publishing’s new service “Ri Compass” provides an experience where “AI counselors” with specialized knowledge about divorce can consult with you at any time, without worrying about being seen by others, even for serious concerns, and has responded to the concerns of over 1,000 users so far.

※Translating Japanese articles into English with AI