Last month, I was troubled by the communication in the company. It suddenly went down and I couldn’t use the phone or the Internet. At first, I thought it was a malfunction of the communication equipment, so I restarted the equipment and fiddled with the optical fiber line installed in the company several times. Then the communication was restored and I was able to use the phone and the Internet. At first, I was relieved. This kind of malfunction is common. However, about a week later, the communication went down again. I tried restarting the communication equipment again, but it didn’t recover. I thought it was dangerous, but I fiddled with it repeatedly, and suddenly it recovered. I thought something was strange, but it recovered, so I continued using it as it was. Then it went down again. And it didn’t recover at all. The down situation continued for about two days, and I decided that this was a real malfunction. I immediately requested a repair with Web113. The repair was said to be the following week. I requested it because I needed it fixed anyway, but it would interfere with my work. I fiddled with the communication equipment and the optical fiber line without any hope of success. Then the communication was restored. It was a miracle! I quickly got to work and everything turned out fine. The following week an engineer from the facility came. I explained that it was working now, but that it had been down many times before. When the engineer checked, he found that the communication power had indeed dropped extremely low, and that it was on the verge of connecting or disconnecting. The communication equipment was fine, and the problem was with the optical fiber line. Moreover, it turned out that the problem was not inside the facility, but outside. The engineer called an outside team to ask for backup. At around 5pm, 4-5 engineers arrived with a bucket truck and began work. Unable to determine the cause, they ended up replacing all the lines outside the facility. The work took until after 8pm. When I asked the engineer what the cause was, he said that he wasn’t sure, but that one possible reason was that the lines had deteriorated over time. The communication environment is working fine after the repair. Still, I never imagined that the work would become so extensive. ( Kei Kitajima)

※Translating Japanese articles into English with AI