IVRy  has introduced the automated telephone response service “IVRy” to all 78 domestic stores of Ichiran, a tonkotsu ramen restaurant chain.
Ichiran has taken this opportunity to start telephone DX, which includes automated responses to inquiries about business hours and store locations, and multilingual support (English, Chinese, Korean) for telephone inquiries from foreign tourists. Ichiran is working to improve staff work efficiency and service quality.
IVRy uses automated voice and SMS sending functions to automate responses to common inquiries. For inquiries about store access, map information is sent via SMS.
The multilingual support function is also used to respond to inquiries from non-Japanese speakers.
It has been introduced in advance at Ichiran Dotonbori Annex, where more than 80% of customers are inbound, and the company is considering expanding it to other stores in the future.
Ichiran often had to answer the same questions over the phone, and the store staff would stop working every time they received a call, which was inefficient. They also had trouble dealing with foreigners. With a small number of staff operating the store, they decided to introduce IVRy to reduce the time spent answering phone calls.