Placing terminals equipped with AI station staff at stations OKI|電経新聞

Placing terminals equipped with AI station staff at stations OKI

「AI駅員」のサービス画面イメージ(Service screen image of “AI station staff”)

OKI will conduct a demonstration experiment with JR Kyushu from October 2nd toward the realization of the service provision of ”AI Station Attendant,” a guidance system that utilizes AI.
Terminals equipped with “AI station staff” have been installed at Kashii Station on the Kagoshima Main Line and Isahaya Station on the Nagasaki Main Line. The “AI station staff” employs an AI conversation engine that utilizes OKI’s customer service support middleware “CounterSmart,” and uses AI chatbots to provide station guidance and transfer information, which are the majority of responses to railway users. It can be done automatically. Inquiries that cannot be resolved by the AI chatbot can be asked to station staff using the remote guidance function. This remote guidance function is designed to accommodate foreign travelers and provide barrier-free access, and in addition to voice and video calls, it also allows for screen sharing, real-time multilingual translation, and written communication.