In recent years, the number of foreigners working in nursing care facilities, factories, retail stores, restaurants has been increasing year by year due to the technical intern trainee system. Under such circumstances, many business owners who employ foreigners can teach them the techniques and skills necessary for their work, but they are worried about the difficulty of communicating and understanding the unique Japanese sensibility and customs. In order to solve such problems, it has been planned a etiquette course titled “Learning in easy English and Japanese for foreigners working in Japan”, and from this September, it has been planed to expand it to commerce and industry in various places based in Kyoto by Hitomi Higuchi, representative of Manners Solution, conducts manners training nationwide through conferences and other organizations. Two types of courses are available: “Hospitality and customer service etiquette” for inns, hotels and restaurants, and “Japanese business etiquette” for general companies, both of which are customized for each target company.

In recent years, there has been a marked increase in the number of foreign trainees in the corporate training that Ms. Higuchi undertakes. It is not uncommon for foreign participants to hear that they are worried about whether what they think they have learned in the training is really correct due to differences in language and customs. Therefore, the starting line of this course was to consider whether it would be possible to implement training that is easy for foreign participants to understand by using both simple English and Japanese. When she told the person in charge of a local support organization with whom she had a relationship that he wanted to do something like this, people who could help her and who acted as brains gathered steadily, and she said that it was realized more quickly than she had expected. As a result, Higuchi says, “Although one person’s power is limited, I once again realized that if you strongly desire to do something, it will definitely come true”.

It is extremely difficult to convey Japanese sensibilities and values to foreigners whose languages and values are very different, but Ms. Higuchi is confident that her own experience and skills will yield sufficient results. have. Higuchi, who has many years of experience working as a training trainer at  NTT Group, holds qualifications as a psychological counselor and NLP practitioner in the United States and Japan, and specializes in training that appeals to people’s subconscious and encourages them to take action. The key to this course is to use this know-how and technology to bring out the subconscious minds of individual students, and to provide psychological support so that they can embody Japan’s unique “hospitality.” . Specifically, foreign workers understand the difference between “hospitality” and “hospitality” and “service” and their meanings, and after convincing them not with their minds but with their hearts, they express “hospitality” in their actions, behaviors, and words. Aim to be able to choose and use words. In addition, she will promote understanding of the differences between Japan and overseas in the field of business, as well as differences in opinions and assertions.

Initially, she plan to conduct face-to-face training, but in the future, she will use on-demand delivery and YouTube to create training content for foreign staff working at Japanese restaurants and shops that sell Japanese products around the world. It is a policy to expand. I’m looking forward to the future where Japan’s “OMOTENASHI” spreads to the world.