NTT Communications, NTT Comware, and NTT Marketing Act ProCX have released a solution to improve the customer experience value (CX) by utilizing call voice data accumulated in contact centers.
One-stop support for a series of processes such as consulting, system construction, application and evaluation of improvement measures. In order to connect users’ voices to solve corporate management issues through CX improvement, we analyze the current situation, clarify issues, further materialize solution measures, construct optimal system infrastructure and introduce services, apply measures, evaluate effects, Repeat the process of improvement.
They aim to introduce it to more than 10 companies a year, mainly companies that operate large-scale contact centers with 100 or more seats.